Frequently Asked Questions
How do I book a room?
You can book a room either online, by email, on the phone or in person at the office on the complex. A two week deposit is required to hold the room until your arrival.
How do I know if I have booked the room successfully?
You will receive confirmation receipt of your deposit - this guarantees you a space.
Can I make a special room request?
Yes you can.We will endeavour to meet any special requests where possible. We will be in contact to keep you up to date.
Who will be in my apartment with me?
There are 4 double bedrooms with private ensuite facilities in each apartment. Whenever possible we allocate 2 guys and 2 girls in each apartment. If bookings allow, we attempt to allocate 2 international and 2 domestic students within that mix.
What is a rooming agreement/fixed term lease? We offer two distinct leases -22 weeks & 50 weeks (the later gives a discounted rate!) The rooming agreement/fixed term lease is the agreement that you sign on arrival. It is a legally binding document between the tenant (you) and UniCentral Management. Once you have signed this lease you are liable for the rental payments from the start date to the end date of that lease. During this period, the charges cannot change.
What is the rental bond?
The "rental bond" is an amount 4 times your weekly payment. This must be paid in full either before or on arrival.The full bond amount is held until the end of your lease, by the Residential Tenancy Authority(R.T.A.) which is a Queensland State government body. This "bond" is to cover any damage to the property whilst you are the tenant. If no damage has occured the bond is released at the end of your lease into your Australian nominated bank account. The bond does not cover any unpaid accommodation charges.
What is an entry condition/exit condition report?
The "entry condition report" is a document which must completed by yourself within the first 3 days of arrival. You will check your bedroom, ensuite facilities, kitchen, laundry and lounge areas for any damages/marks... on furniture, floor, walls and ceiling etc. At the end of the lease, an "exit condition report" checks the same areas and is compared to your original entry condition report to ensure that no damage has occurred by yourself during your stay (general wear and tear is acceptable, don't panic.)
What is included in my accommodation fee?
Your private double bedroom and ensuite facilities with provision for telephone, internet connection and a television aerial; all water and electricity; fully equipped shared kitchen including all crockery, cutlery and electrical appliances;
Shared lounge area with 2 comfy sofas, coffee table, digital tv; balcony or courtyard with outdoor table and chairs; every two weeks cleaning staff will provide cleaning assistance with your common area (kitchen and lounge)
Use of community pavilion, swimming pool, tennis and basket ball court, communal BBQ's, vending machines; 24 hour management and staff on the complex for your security and any reported maintenance issues;
Regular events and competitions organised just for our tenants.
What do I need to bring with me?
Clothes, personal items, anything to make your space feel like home. We advise some Australian Dollars so that you can buy some food from the local shops or anything else you might need before you open an Australian Bank account.
Linen is available for purchase at Reception - New linen $280 or professionally laundered used linen $180
How does the internet account work?
We use an outside provider of internet. You can access the internet either with a cable in your bedroom or Wifi around the pool etc. There is a one off connection fee which activates the telephone/internet lines to your bedroom. This is controlled at Reception. Be warned, all internet in Australia is slower than Europe and America, although the service is improving constantly.
How does my mail get to me?
All mail is delivered to reception. It is recorded and kept for your collection during office hours. An email will be sent to inform you of its arrival.